Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Can I return or exchange my made-to-order purchase? We do not accept returns or exchanges for made-to-order products. This policy complies with Italian consumer law, which permits exceptions for custom-made goods. However, if your product is defective or arrives damaged, please contact us immediately, and we will work to resolve the issue.

2. What happens if my product arrives damaged or defective? If your item arrives damaged or defective, we’re here to help. Please email us at contact@colossusaudio.com within 14 days of delivery, including photos of the issue and your order number. We’ll assess the situation and offer a replacement or repair where necessary.

3. Why can’t I return made-to-order products? Made-to-order products are crafted specifically for you based on your preferences and specifications. Because of their customized nature, they cannot be resold or repurposed, which is why we are unable to accept returns.

4. How can I ensure my custom product meets my expectations? We strive to provide detailed descriptions, photos, and consultations to ensure you are fully informed before placing an order. If you have any questions or need clarification about a product, please reach out to us at contact@colossusaudio.com before completing your purchase.

5. Can I cancel my order after it has been placed? Cancellations are accepted only within 24 hours of placing your order. After this period, production begins, and cancellations are no longer possible. If you need to cancel, please email us as soon as possible.

6. Do you offer a warranty for your products? Yes, we stand behind the quality of our products. All items come with a lifetime warranty against manufacturing defects. Please note that this warranty does not cover normal wear and tear or misuse.

7. How do I care for my product? Proper care ensures the longevity of your custom item. We provide detailed care instructions specific to each product with your order. If you have additional questions, feel free to reach out to us at contact@colossusaudio.com.

8. What payment methods do you accept? We accept [list payment methods: e.g., credit/debit cards, , etc.]. All payments are processed securely.

9. How long does it take to receive my order? Since all products are made to order, production times vary depending on the complexity of the item. Estimated production times are provided on each product page but can vary. Once your item is ready, shipping times will depend on your location.

10. How can I contact you for further questions? For any additional questions, you can contact us at contact@colossusaudio.com or through our contact form. We aim to respond within 24-48 hours.